FAQs
Frequently Asked Questions
Interactive FAQ
Brand FAQ
Who is ApexDrop best for?
ApexDrop influencer and photography services are a great fit for brands and agencies interested in gaining brand awareness and increasing sales with the power of user-generated content.
How does this service benefit them?
ApexDrop works to connect high-quality and trendy brands with creators. Talented content creators, micro influencers, and amateur photographers love ApexDrop because it helps them easily discover new and interesting things to share with their followers.
Do ApexDrop Influencers have a minimum number of followers?
What platforms are ApexDrop Influencers on?
How technical do users need to be to use this service?
The ApexDrop app makes it easy for all users to access their collabs. On the app, users can browse collabs, request to join, and manage their collabs. If any issues arise, the ApexDrop Support Team is always easily accessible and ready to help.
Do we need to install any tracking on our websites, etc.?
No. All tracking with our program can be done with hashtags. We don’t share links in the sampling campaigns as it’s a discovery model and you don’t want your brand to be seen as “salesy” in the native feed.
What makes ApexDrop a leader in this space?
How is ApexDrop different than those competitors or others like them? What about it is unique, stronger, easier, etc.?
The primary difference between ApexDrop and our competitors is that ApexDrop will never require a creator to post about a product or service they do not love or did not meet their expectations. ApexDrop wants to encourage content creators to stay genuine to themselves and their followers which builds trust.
What kind of features can customers expect to see in the near future? Longer-term?
Which popular or common software does your product integrate with?
ApexDrop has teamed up with several popular social media distribution platforms to help monetize influencer content. Ask your sales associate for details.
How much does ApexDrop charge for their services?
What kind of training/education is offered?
At no additional cost, ApexDrop provides ongoing training and best-practices education in micro-influencer marketing to their clients in the form of PDFs, emails, phone calls, and videos throughout the campaign.
What does the timeline to collab with a brand look like?
Upon downloading the app and creating an account, creators are typically reviewed within 5 business days. Creators are notified via push notification and email, and it may take up to a few weeks to be notified about collabs. Shipping times may vary, but after joining a collaboration, you'll typically receive the product within one month.
How do I get tech support?
For tech support, you can reach us from within the help section in the app or by email at support@apexdrop.com.
How does ApexDrop help keep my brand safe and avoid cancellation or FTC fines?
At ApexDrop, we take brand safety seriously, and our Brand Safety Protocol ensures compliance and disclosure for our Product Testers. We provide clear guidelines, educate our testers, monitor their content, and have a plan in place to address non-compliant content. Our Network Membership Terms require FTC compliance, double age confirmation, and legal disclosures in regulated industries. We stay current with changing regulations and guidelines and deal with non-compliant content immediately. The protocol covers the relationship between our testers and us so you can focus on what matters most. For more details regarding Brand Safety and compliance protocols, visit our Brand Safety Protocol FAQ:
https://drive.google.com/file/d/1SizdcC3j9KFcVFPidfBMrCYeAUex3hRv/view.
What do I do if an influencer that shared my product somehow gets canceled?
In the unlikely event that an influencer makes a statement or representation that is false, misleading, or inconsistent with your brand's values or messaging, and there is negative backlash towards your brand or the influencer, we will work with you and the influencer to make things right. Remember, our Product Testers are customers first; therefore we treat them as we would any customer who tried your product. This space between your brand and the product tester is what makes ApexDrop's system safer than others. The influencers are customers who decide to test your products on their own terms and therefore do not have a direct partnership with your brand.
What do I do if there is a concern about a post during an ApexDrop campaign?
Creator FAQ
Who is ApexDrop best for?
ApexDrop influencer and photography services are a great fit for brands and agencies interested in gaining brand awareness and increasing sales with the power of user-generated content.
How does this service benefit them?
ApexDrop works to connect high-quality and trendy brands with creators. Talented content creators, micro influencers, and amateur photographers love ApexDrop because it helps them easily discover new and interesting things to share with their followers.
How technical do users need to be to use this service?
The ApexDrop app makes it easy for all users to access their collabs. On the app, users can browse collabs, request to join, and manage their collabs. If any issues arise, the ApexDrop Support Team is always easily accessible and ready to help.
What makes ApexDrop a leader in this space?
How is ApexDrop different than those competitors or others like them? What about it is unique, stronger, easier, etc.?
The primary difference between ApexDrop and our competitors is that ApexDrop will never require a creator to post about a product or service they do not love or did not meet their expectations. ApexDrop wants to encourage content creators to stay genuine to themselves and their followers which builds trust.
What kind of features can customers expect to see in the near future? Longer-term?
How much does ApexDrop charge for their services?
What does the timeline to collab with a brand look like?
Upon downloading the app and creating an account, creators are typically reviewed within 5 business days. Creators are notified via push notification and email, and it may take up to a few weeks to be notified about collabs. Shipping times may vary, but after joining a collaboration, you'll typically receive the product within one month.
How do I get tech support?
For tech support, you can reach us from within the help section in the app or by email at support@apexdrop.com.